As a developer or designer, when you are ready to hand a completed project back to your client, what do you do if they don’t understand how to operate and manage their new WordPress site? Do you teach them yourself? Do you send them to a tutorial site? Recommend an online course or an inperson workshop?
Whatever strategy you use, are you sure it’s the best solution for your client? In the first part of my presentation, I’ll talk about the different options out there, your clients’ learning styles, and how to better understand what your clients need while making sure they are comfortable moving forward.
For theme and plugin developers, I’ll share the most common needs people have when looking for support and documentation, as well as strategies for making your documentation easier for your customers to understand.
In both cases, I will share insights and tips from thousands of beginners and users, who are likely 80% or more of your market.