This track consists of five short sessions focused on using themes and building sites.<\/p>\n
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I’ve been on all sides of support. In that time I’ve learned a lot of the dos-and-don’ts of asking for (and providing) support. In this lighting talk I’ll go over some of the most commonly missing information when reaching out to support.<\/p>\n
View Slides<\/a><\/p>\n It\u2019s surprising how stressful going on vacation or attending a conference can be. Are you ready to temporarily step away from the business relationships you\u2019ve carefully built with your clients and handing over all the hard work you\u2019ve put into your projects to someone else?<\/p>\n Learn how you can transition your projects and clients professionally and programmatically to co-workers during your temporary absence. Take the stress out of leaving for vacation by having a knowledge transfer plan – a.k.a. your vacation exit strategy.<\/p>\n View Slides<\/a><\/p>\n Anyone can sketch. You don’t have to be an artist. A few simple shapes can help explain a problem quickly and clearly. Sketching is a universal language that anyone can understand regardless of technical background.<\/p>\n Have you ever tried explaining a technical problem to a stakeholder, developer, designer, or customer? Has that ever led to miscommunication? A quick sketch can help validate that everyone understands the issue – or show that each person is thinking something completely different.<\/p>\n In this talk you\u2019ll learn some very simple steps to create sketches and wireframes that you can add to any ticket or problem you’re discussing.<\/p>\n View Slides<\/a><\/p>\n Let\u2019s discuss empathetic strategies that will ultimately help you create a more satisfying client experience, smoother creative process with less barriers, and help clients grant a new level of trust in your creative\/technical concepts. Empathy is often said to be the most important quality of a UX professional. One can argue that it is the most important quality in a human being. While we won’t go quite that far, let\u2019s talk about how injecting a higher level of empathy into your project management and client interactions can improve your final product.<\/p>\nCreating A Knowledge Transfer Plan, or How To Really Go On Vacation <\/strong>
\nHilary Fosdal<\/h3>\nSketches: The Universal Language
\n<\/strong>Joshua Wold<\/h3>\nQuick Tips: Gain Mutual Buy-In and Inject More Empathy Into Your Projects<\/strong>
\nJustin Parra<\/h3>\n