Steve Case is a systems engineer, technologist, and trainer/advocate for high quality customer service, so naturally those are the things he blogs about. He specializes in figuring-out how things work, and then figuring out how to make them work better.
Most of Steve’s working life has been in the tech industry. He has worked for a vertical market startup, GE, an IBM subsidiary, Dell, and now Xerox. Much of what we now know as social media was born while Steve was at Dell, leading him to become SMAC (Social Media and Communities) certified there. During that time he co-founded #NostalgiaChat, which just passed its 5 year anniversary.
Last year Steve was dubbed both one of The Best and Brightest Influencers on Twitter in 2016 and GeekWire’s Geek of the Week.